Fing eBay wers!

Fiftyshadesofjay · September 2023

Seriously, never sell anything on eBay!

Sold my bargain Blackstar Artisan 30 on eBay three weeks ago, collection only. Tried tested and collection code signed, all good.

Buyer messages me a few days later asking how to work the channel switching on it and wants to know where the footswitch is? Politely explained that’s not how the amp works but whatever.

Sure enough a few days ago a return request is opened, amp is now “buzzing like a bee” and is “probably the filter caps”. It was serviced just before it was sold by Blackstar themselves.

I’ve asked multiple times for video evidence of the issue which has been completely ignored.

Finally gave in and said fine, I’ll have it back and I’ll just refund you. Buyer says their house has fleas so I can’t go to them and my house is too far so we’d need to meet in the middle. I’m guessing that’s so I can’t actually test it myself.

Obviously this being eBay I’m over a barrel and unless I get it back they’ll probably just refund anyway.

What a load of bollocks.

CountryDave · September 2023

EBay is full of arseholes.
I listed a guitar, very clearly stated collection only. Buyer clicked’Buy it now’ then started sending messages asking me to post it.

TTony · September 2023

Fiftyshadesofjay said:

amp is now “buzzing like a bee”

Fiftyshadesofjay said:

Buyer says their house has fleas

What sound do fleas make

eBay is eBay - when it works, it's great. When it doesn't, the seller loses.

ecc83 · September 2023

I have never and will never buy or sell anything on Ebay. This forum has a classifieds section as does soundonsound.com and I would expect both to take some responsibility for ads?

For the record. I never had any capacitor of any kind fail in any Blackstar product. The capacitors in the Artisans are good for another 20 years at least.

Dave.

impmann · September 2023

Its a sign, Jay... a sign that you should keep this fine amplifier.

LionAquaLooper · September 2023

Sorry to hear that. Unfortunately it is a minefield out there. Small consolation but at the very least you'll be getting the amp back.

I've read horror ebay stories online where a similar thing happened, buyer collected, said its faulty and initiated a return. But instead of handing back the item in person, eBay sent them a postage label (at sellers expense) and they received a brick or some random item instead. And the refund was completed.

Fiftyshadesofjay · September 2023

impmann said:

Its a sign, Jay... a sign that you should keep this fine amplifier.

Indeed! Just want it back now. Though I do have and am using the head currently so I’m not totally without some Artisan goodness!

TTony · September 2023

ecc83 said:

This forum has a classifieds section as does soundonsound.com and I would expect both to take some responsibility for ads?

This forum (as in the admin team) takes no responsibility for ads or deals here. Buyers have to assure themselves of the bona fides of the sellers.

But it is deliberately very transparent which allows self-policing - ie, if a scammer appears, they get outed pretty quickly.

It works well when deals are between established members. Personally I avoid people who sign up one day and advertise a load of stuff the next day (no bona fides), but not everyone is that wary

stickyfiddle · September 2023

Don't sell on eBay. You'd have to be made.

Hopefully the amp makes it back to you and you can sell (via not-ebay!) to someone else who isn't an idiot.

Dodge · September 2023

Fiftyshadesofjay said:

Seriously, never sell anything on eBay!

Sold my bargain Blackstar Artisan 30 on eBay three weeks ago, collection only. Tried tested and collection code signed, all good.

Refuse the refund. If they collected and the collection code was given, it means they were happy with the amp at tbe point of collection which is where your liability ends. That it's failed (it probably hasn't) after three weeks is their problem, not yours.

Fiftyshadesofjay · September 2023

Dodge said:

Fiftyshadesofjay said:

Seriously, never sell anything on eBay!

Sold my bargain Blackstar Artisan 30 on eBay three weeks ago, collection only. Tried tested and collection code signed, all good.

Refuse the refund. If they collected and the collection code was given, it means they were happy with the amp at tbe point of collection which is where your liability ends. That it's failed (it probably hasn't) after three weeks is their problem, not yours.

That would be the ideal solution but unfortunately eBay doesn’t work that way.

Dodge · September 2023

Fiftyshadesofjay said:

Dodge said:

Fiftyshadesofjay said:

Seriously, never sell anything on eBay!

Sold my bargain Blackstar Artisan 30 on eBay three weeks ago, collection only. Tried tested and collection code signed, all good.

Refuse the refund. If they collected and the collection code was given, it means they were happy with the amp at tbe point of collection which is where your liability ends. That it's failed (it probably hasn't) after three weeks is their problem, not yours.

That would be the ideal solution but unfortunately eBay doesn’t work that way.

Yes it does. It'd be different if you sent the amp and it arrived not as described / faulty but they inspected, collected and gave you the collection code.

Lewy · September 2023

stickyfiddle said:

Don't sell on eBay. You'd have to be made.

So that if something goes wrong, Pauly will send someone to whack them?

Fiftyshadesofjay · September 2023

Dodge said:

Fiftyshadesofjay said:

Dodge said:

Fiftyshadesofjay said:

Seriously, never sell anything on eBay!

Sold my bargain Blackstar Artisan 30 on eBay three weeks ago, collection only. Tried tested and collection code signed, all good.

Refuse the refund. If they collected and the collection code was given, it means they were happy with the amp at tbe point of collection which is where your liability ends. That it's failed (it probably hasn't) after three weeks is their problem, not yours.

That would be the ideal solution but unfortunately eBay doesn’t work that way.

Yes it does. It'd be different if you sent the amp and it arrived not as described / faulty but they inspected, collected and gave you the collection code.

Please advise me how then because these are the only options I have -

Accept the return

Give a full refund

Offer a partial refund

Send the buyer a message

Ask us to step in and help

Dodge · September 2023

Fiftyshadesofjay said:

Please advise me how then because these are the only options I have -

Accept the return
Give a full refund
Offer a partial refund
Send the buyer a message
Ask us to step in and help

Ask us to step in and help.

Ebay live chat might be a good idea too before you click anything though. As far as you're concerned you sold an item that was collection only, they inspected, presumably tested and were happy enough with the item to give you your collection code which proves that they took the item away.

Your listing specified no returns. It was used, therefore no warranty.

Who knows what they've done to the amp in three weeks, plus your requests for evidence, the house having fleas etc, just sends alarm bells off. They're trying it on.

Fiftyshadesofjay · September 2023

Dodge said:

Fiftyshadesofjay said:

Please advise me how then because these are the only options I have -

Accept the return
Give a full refund
Offer a partial refund
Send the buyer a message
Ask us to step in and help

Ask us to step in and help.

Ebay live chat might be a good idea too before you click anything though. As far as you're concerned you sold an item that was collection only, they inspected, presumably tested and were happy enough with the item to give you your collection code which proves that they took the item away.

Your listing specified no returns. It was used, therefore no warranty.

Who knows what they've done to the amp in three weeks, plus your requests for evidence, the house having fleas etc, just sends alarm bells off. They're trying it on.

I completely agree with you about them trying it on. But if I ask them to step in and help it will just go to an untrained advisor who’s probably never seen an amp before and just find in the buyers favour, leaving me with no amp and no money.

I did speak to them on the phone and they said I need to accept the return.

Dodge · September 2023

Fiftyshadesofjay said:

I completely agree with you about them trying it on. But if I ask them to step in and help it will just go to an untrained advisor who’s probably never seen an amp before and just find in the buyers favour, leaving me with no amp and no money.

I did speak to them on the phone and they said I need to accept the return.

I'd 100% be fighting that. Ebay live chat is what I'd be doing.

Regardless as to whether it's an amp or a goldfish bowl it doesn't matter:

You sold a used item with no returns and no warranty.

They collected in person after inspecting and were happy with what they bought.

They gave you your collection code which proves they were happy to take the item away.

Three weeks later they say it's faulty and won't give you evidence.

The only reasson I can think Ebay have said you need to refund it is perhaps because you've already said you would - but I'd be 100% fighting that. Get onto Ebay live chat, explain the above.

DefaultM · September 2023

If it was cash on collection then select 'send buyer a message'. In the body of the message type "tough shit".

LionAquaLooper · September 2023

Fiftyshadesofjay said:

Dodge said:

Fiftyshadesofjay said:

Dodge said:

Fiftyshadesofjay said:

Seriously, never sell anything on eBay!

Sold my bargain Blackstar Artisan 30 on eBay three weeks ago, collection only. Tried tested and collection code signed, all good.

Refuse the refund. If they collected and the collection code was given, it means they were happy with the amp at tbe point of collection which is where your liability ends. That it's failed (it probably hasn't) after three weeks is their problem, not yours.

That would be the ideal solution but unfortunately eBay doesn’t work that way.

Yes it does. It'd be different if you sent the amp and it arrived not as described / faulty but they inspected, collected and gave you the collection code.

Please advise me how then because these are the only options I have -

Accept the return
Give a full refund
Offer a partial refund
Send the buyer a message
Ask us to step in and help

Be careful when asking eBay to step in and help. I bought something once and was genuinely defective. Initiated the return, the seller argued, he/she asked eBay to step in and within seconds eBay issued me a refund AND eBay told me I don't need to return the item anymore. The seller didn't even get a chance to plead their case. That was for an item that was posted to me, and yours was collection but I really don't believe eBay's Buyer Protection Policy cares either way. You press that button and you run the risk of losing the money AND your amp.

Best bet is to call eBay explain the situation. But think twice if they offer to step in.

BillDL · September 2023

Refuse to accept it on the basis that it is now most likely contaminated with fleas.

theatreanchor · September 2023

Very sorry to read your predicament. Sounds awful. Compounded by fleas (guess it’s not called fleabay for nothing). Would echo @LionAquaLooper - eBay are very much on the side of the buyer. Good luck with it.

Th4fonz · September 2023

Give ebay a call and speak to someone direct and see what they say. A piss take though 3 weeks later they open a case.

TTony · September 2023

LionAquaLooper said:

Be careful when asking eBay to step in and help. I bought something once and was genuinely defective. Initiated the return, the seller argued, he/she asked eBay to step in and within seconds eBay issued me a refund AND eBay told me I don't need to return the item anymore. The seller didn't even get a chance to plead their case.

Don't assume that just because you got your refund and kept the item that the seller was also out of pocket.

I believe that, in some situations, eBay will fund the refund, ie the seller keeps their original sale proceeds (less eBay's cut of course!). Sometimes it's just easier and quicker (and thus cheaper) for eBay to take the hit themselves.

LionAquaLooper · September 2023

TTony said:

LionAquaLooper said:

Be careful when asking eBay to step in and help. I bought something once and was genuinely defective. Initiated the return, the seller argued, he/she asked eBay to step in and within seconds eBay issued me a refund AND eBay told me I don't need to return the item anymore. The seller didn't even get a chance to plead their case.

Don't assume that just because you got your refund and kept the item that the seller was also out of pocket.

I believe that, in some situations, eBay will fund the refund, ie the seller keeps their original sale proceeds (less eBay's cut of course!). Sometimes it's just easier and quicker (and thus cheaper) for eBay to take the hit themselves.

Well in my case I hope you're right because I did feel sorry for the seller and I offered to return the item because it was working except for a bent screw which was the defective part. He/she never replied with their address so I kept it.

I told eBay at the time that I intended to return the item to the seller because I don't feel right keeping the money and the item. All they said was "you can return it if you want to, but you're under no obligation to". If they had given the seller a refund I'd like to think they would've said "don't do that because they got their money back anyway". Hence why I think the seller did lose out completely in the end.

In any case you said so yourself that only in SOME situations would eBay be generous enough to give both parties their money back. The risk is very real that in the OPs case they may not be.

DartmoorHedgehog · September 2023

I'm not sure ebay is any more arsehole-ridden than the general population - I've bought and sold loads of things and I don't remember coming across any more twattery than I'd expect with private sales by any other means. Of course you have to pay the fees, but in my experience stuff usually sells pretty hassle-free as it's visible to a huge audience.

But when there are any disputes they do tend to favour the buyer. I've been quite lucky and only ever had one knob claiming they hadn't received an item, but it was only worth a few quid so I just refunded them. I've never sold anything valuable through ebay though.

Fiftyshadesofjay · September 2023

Forgot to add, after finally getting back to me 4 days later after starting the return they asked for a partial refund “because they’d already had to buy some NOS power valves from the US”. They wanted £100 for them.

I obviously refused that.

theatreanchor · September 2023

Fiftyshadesofjay said:

Forgot to add, after finally getting back to me 4 days later after starting the return they asked for a partial refund “because they’d already had to buy some NOS power valves from the US”. They wanted £100 for them.

I obviously refused that.

Good grief!! What utter chancers.

LionAquaLooper · September 2023

Fiftyshadesofjay said:

Forgot to add, after finally getting back to me 4 days later after starting the return they asked for a partial refund “because they’d already had to buy some NOS power valves from the US”. They wanted £100 for them.

I obviously refused that.

I wonder if the buyer is on this forum as well

gatheredinsong · September 2023

LionAquaLooper said:

Fiftyshadesofjay said:

Forgot to add, after finally getting back to me 4 days later after starting the return they asked for a partial refund “because they’d already had to buy some NOS power valves from the US”. They wanted £100 for them.

I obviously refused that.

I wonder if the buyer is on this forum as well

I've been developing my nice guy persona and feedback on here to an extent that no-one will be at all sceptical when I offer to hand deliver their pedal to their front room.

"He's such a lovely forum member" they'll say, not even realising that their Magnatone and Murphy Lab SG have disappeared.

Ddigger · September 2023

Fiftyshadesofjay said:

Forgot to add, after finally getting back to me 4 days later after starting the return they asked for a partial refund “because they’d already had to buy some NOS power valves from the US”. They wanted £100 for them.

I obviously refused that.

Every cloud...

Sounds like you have come out ahead...

List it again for more money and emphasis the upgraded valves.

Yorkie · September 2023

Fiftyshadesofjay said:

Forgot to add, after finally getting back to me 4 days later after starting the return they asked for a partial refund “because they’d already had to buy some NOS power valves from the US”. They wanted £100 for them.

No video of the buzz, no receipt for the valves, fleas in the house… what’s next? My dog ate the amplifier and now he’s dead pls send full refund?

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