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I think claiming neglect is the legal route.
It's been 18 months so probably best bet is to have a chat again and see how they respond.
Also are they elderly and can't manage? Are they struggling financially? I know these are not your problems but sometimes a little compassion is needed if this is the case.
Does the tree have a TPO? If not you can remove anything past the boundary, but that might not be the fence line.
An agreement with your neighbour would be advantageous.
It is not unreasonable to request this of the neighbour.
They may also starch test the offending roots to see if they are old /still alive and active .Surface roots are feeder roots and have no real anchor purpose typically seen in species such as Birch and Hazel .
The main point of the report is to determine whether the tree in it's present state constitutes a structural/subsidence risk to your house or any other built structure.
It is almost certain that it will not be condemned....... However a report will provide a diminishment programme to Pollard
over a successive reduction period of 3 to 5 years .
Pollarding reduces root growth and can also cause roots to die back but the reason this is done as a progressive reduction is because rapid die-back can cause ground heave due to the rapid change in water uptake of a broadleaf species .
Your local authority will have a Tree Warden ........he can enforce this ........you could talk to him.
Finally , I have quite a bit of experience with these structural issues and Tree problems.......it's hard to define distance and perspective from your photo but I doubt there is any threat and you are at liberty to remove the roots .
Pollarding etc might be not too unreasonable
Excessive root pruning on a tree that big among all those homes would lead to trouble.
And yeah, I’d be fine with the roots in a lawn as long as they aren’t creeping up on the patio or house itself.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
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Sorry.
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I don’t see any tree roots.