Query failed: connection to localhost:9312 failed (errno=111, msg=Connection refused). Fretboard closing my connection Cannot access the fretboard on my android via mobile internet? - Help & Feedback Discussions on The Fretboard
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UNPLANNED DOWNTIME: 12th Oct 23:45

Fretboard closing my connection Cannot access the fretboard on my android via mobile internet?

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  • maharg101maharg101 Frets: 568
    edited October 2021
    Thanks @exocet - not a TLS problem - the server doesn't even get to send a "Hello" response to commence the TLS handshake. My money is on the 3 network injecting a TCP Reset ("RST") packet following the "Client hello". We'd be able to confirm this with tcpdump if anyone has a routed android device on 3.
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  • exocetexocet Frets: 1865
    edited October 2021
    Could you run TCPDUMP on Windows connected to phone hotspot session? 

    Answering my own question - if I connect to my phone hotspot from Windows - I can access the site via Chrome Browser..
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  • maharg101maharg101 Frets: 568
    Potentially yes. Linux would be preferable, natch ;)
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  • exocetexocet Frets: 1865
    I've got Wireshark on Windows but as I said above, when I connect my computer to my phone hotspot - everything is fine accessing www.thefretboard.com 
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  • maharg101maharg101 Frets: 568
    Curious. What about curl from your Windows machine ? We need a packet capture with a failing connection.
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  • maharg101maharg101 Frets: 568
    If you filter for `host 178.79.176.24` in tcpdump that will capture all traffic to and from the site.
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  • exocetexocet Frets: 1865
    edited October 2021
    maharg101 said:
    If you filter for `host 178.79.176.24` in tcpdump that will capture all traffic to and from the site.
    I suspect that my Hotspot experiment is null and void - I was running from my Work computer (at home) but I think it has some kind of Cisco Web Tool / Proxy / VPN built in - put it like this, even without my formal work Cisco Connect VPN client being active, there is still some web filtering going on. If I run a Tracert from Windows, the route is different to that taken direct from my Mobile Phone directly ( I can see 172.20.x.x in the path) - even though it is definitely going via my phone - I can tell because of the additional latency from poor connection.

    I can see the TCP session with 178.79.176.24 within the trace - no errors, but as web page displays that makes sense.

    Just repeated from my Mac, exactly the same i..e Hotspot connection using Chrome Browser on Mac, I get a successful connection to the website via 3 Mobile.
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  • maharg101maharg101 Frets: 568
    Given the curl output I'm very much expecting to see a RST packet immediately after the TLS client hello when the error occurs. I've just noticed @exocet that the three support link you posted earlier says:

    Your settings will be updated right away, but you'll need to end your current data session. Switch your device off and on, or just turn airplane mode on and off, for it to take effect.

    Did you end / restart the data session as described ?

    Also:

    If you think we're blocking a site we shouldn't be, or something's not blocked when it should be, email us at content@three.co.uk. We'll get in touch within 3 working days.


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  • exocetexocet Frets: 1865
    Restarted phone, no difference to end result. 
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  • BellycasterBellycaster Frets: 5750
    Don't know much about VPN's, but if I turn on the one on my McAfee A.V then somehow, I can't post comment on YouTube. Don't know why, but I know that's the cause.
    And they said that in our time, all that's good will fall from grace, even Saints would turn their face, in our time.
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  • DefaultMDefaultM Frets: 6724
    Boo mines broken again now. Was in farm foods with my wife and had to actually pay attention.
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  • notanonnotanon Frets: 569
    DefaultM said:
    Boo mines broken again now. Was in farm foods with my wife and had to actually pay attention.
    Wow, this needs escalating, can't we figure a work around  - get a new mobile to you?
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  • DefaultMDefaultM Frets: 6724
    "Quick let me borrow your phone, I need to argue with someone on tfb and I can't get online!"
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  • exocetexocet Frets: 1865
    Mine is working today for the 1st time in about a week. I changed the 3 network Web Filtering (Adult Content) yesterday - didn't have an immediate impact but today all is good.
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  • maharg101maharg101 Frets: 568
    exocet said:
    Mine is working today for the 1st time in about a week. I changed the 3 network Web Filtering (Adult Content) yesterday - didn't have an immediate impact but today all is good.
    Nice one ! 
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  • exocetexocet Frets: 1865
    ..and then today its gone again....
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  • maharg101maharg101 Frets: 568
    Same device, same TLS. Hmm...

    Suggest getting in touch with 3:
    If you think we're blocking a site we shouldn't be, or something's not blocked when it should be, email us at content@three.co.uk. We'll get in touch within 3 working days.
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  • MrSwansonMrSwanson Frets: 426
    maharg101 said:
    Same device, same TLS. Hmm...

    Suggest getting in touch with 3:
    If you think we're blocking a site we shouldn't be, or something's not blocked when it should be, email us at content@three.co.uk. We'll get in touch within 3 working days.
    Same here, I've pinged them an email. I suppose the outage is good for my GAS...
    View my trading feedback here: http://thefretboard.co.uk/discussion/58681/
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  • MrSwansonMrSwanson Frets: 426
    MrSwanson said:
    maharg101 said:
    Same device, same TLS. Hmm...

    Suggest getting in touch with 3:
    If you think we're blocking a site we shouldn't be, or something's not blocked when it should be, email us at content@three.co.uk. We'll get in touch within 3 working days.
    Same here, I've pinged them an email. I suppose the outage is good for my GAS...
    Enough of us have apparently flagged this and they're going to sort it this week!
    View my trading feedback here: http://thefretboard.co.uk/discussion/58681/
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  • digitalscreamdigitalscream Frets: 25239
    MrSwanson said:
    MrSwanson said:
    maharg101 said:
    Same device, same TLS. Hmm...

    Suggest getting in touch with 3:
    If you think we're blocking a site we shouldn't be, or something's not blocked when it should be, email us at content@three.co.uk. We'll get in touch within 3 working days.
    Same here, I've pinged them an email. I suppose the outage is good for my GAS...
    Enough of us have apparently flagged this and they're going to sort it this week!
    Wow, really?

    Colour me impressed.

    (if they actually do it, that is)
    <space for hire>
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  • MrSwansonMrSwanson Frets: 426
    digitalscream said:
    MrSwanson said:
    MrSwanson said:
    maharg101 said:
    Same device, same TLS. Hmm...

    Suggest getting in touch with 3:
    If you think we're blocking a site we shouldn't be, or something's not blocked when it should be, email us at content@three.co.uk. We'll get in touch within 3 working days.
    Same here, I've pinged them an email. I suppose the outage is good for my GAS...
    Enough of us have apparently flagged this and they're going to sort it this week!
    Wow, really?

    Colour me impressed.

    (if they actually do it, that is)
    We shall see, I've had a fair few filtering issues with them for a while.
    View my trading feedback here: http://thefretboard.co.uk/discussion/58681/
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  • PC_DavePC_Dave Frets: 3390
    Mine still doesn’t work…
    This week's procrastination forum might be moved to sometime next week.
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  • maharg101maharg101 Frets: 568
    Does it work on wi-fi ?
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  • StrangefanStrangefan Frets: 5820
    Yip mine neither 
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  • maharg101maharg101 Frets: 568
    On three network ?
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  • uksaint7uksaint7 Frets: 256
    Bit late to the party. Same issues myself (iPhone on 3) but all seems to be ok for last couple of days, well done to whoever did stuff to make it so
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  • DefaultMDefaultM Frets: 6724
     Sorry to hear you are experiencing issues, we have been contacted by a number of customers about this site and I will repeat what I have already told them.

     

    We use three filtering partners here at “Three” to protect our customers while on the WWW, all have been liaised with, a number of weeks ago, to establish if they had either classified thefretboard incorrectly or that they had it blocked.

     

    After speaking with representatives from all of them this morning I can confirm AGAIN that none of them are blocking the URL and they all have it classified correctly as MUSIC or ENTERTAINMENT.

     

    I have also performed a manual check using my personal device with a “Three” SIM installed and have no issues reaching the site.

     

    May I suggest this could be a device issue? Or a problem with the site itself.

     

    Kindest

     

    Three Content Team

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  • digitalscreamdigitalscream Frets: 25239
    Colour me unimpressed, then.

    There's nothing wrong with the site config - it literally works on everything except Three's network, and even then it works intermittently.
    <space for hire>
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  • DefaultMDefaultM Frets: 6724
    I've asked quite a few people on Three and it won't load for any of them, so I'm not sure how its loading up fine on this guy's mobile. 
    It's not a problem with my device because the site loads fine on it if I use WiFi or VPN. 
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  • StrangefanStrangefan Frets: 5820
    DefaultM said:
    I've asked quite a few people on Three and it won't load for any of them, so I'm not sure how its loading up fine on this guy's mobile. 
    It's not a problem with my device because the site loads fine on it if I use WiFi or VPN. 
    There is no way it loaded on his device when it would load for all of us, I bet he did even turn his wifi off on his phone lol. 
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