Query failed: connection to localhost:9312 failed (errno=111, msg=Connection refused). Fretboard closing my connection Cannot access the fretboard on my android via mobile internet? - Help & Feedback Discussions on The Fretboard
›
UNPLANNED DOWNTIME: 12th Oct 23:45

Fretboard closing my connection Cannot access the fretboard on my android via mobile internet?

What's Hot
StrangefanStrangefan Frets: 5820
edited October 2021 in Help & Feedback
Does anyone have any wisdom as to why I cannot access the fretboard on my phone via mobile internet, I can access everything else apart from this one site!;/

@Digitalscream
0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
«134

Comments

  • notanonnotanon Frets: 569
    edited October 2021
    What do you see when trying to load the page? Can you try a different browser, does that work?

    If a different browser works try clearing cookies and cache - Google for your browser & device.
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • EricTheWearyEricTheWeary Frets: 15603
    Mine was out for a couple of days like this last week. Everything else was fine, just wouldn't load this site so it was a blank page apart from the www.thefretboard.co.uk at the top.  

    Although I'm not being logged out every 5 minutes viewing it on Safari anymore as it used to do.  
    I’ll handle this Violet, you take your three hour break. 
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • StrangefanStrangefan Frets: 5820
    notanon said:
    What do you see when trying to load the page? Can you try a different browser, does that work?

    If a different browser works try clearing cookies and cache - Google for your browser & device.
    It works on wifi and on another computer, however just via mobile via chrome, plus every other website opens fine, I cleared the settings a cache for chrome, and installed firefox and it does the same thing ...how odd
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • StrangefanStrangefan Frets: 5820
    EricTheWeary said:
    Mine was out for a couple of days like this last week. Everything else was fine, just wouldn't load this site so it was a blank page apart from the www.thefretboard.co.uk at the top.  

    Although I'm not being logged out every 5 minutes viewing it on Safari anymore as it used to do.  
    Yup same as mine connection error it says its like tfb is blocking me 
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • EricTheWearyEricTheWeary Frets: 15603
    Strangefan said:
    EricTheWeary said:
    Mine was out for a couple of days like this last week. Everything else was fine, just wouldn't load this site so it was a blank page apart from the www.thefretboard.co.uk at the top.  

    Although I'm not being logged out every 5 minutes viewing it on Safari anymore as it used to do.  
    Yup same as mine connection error it says its like tfb is blocking me 
    Yes, I wondered if the site was down or I was blocked but it seemed fine on other devices and after a couple of days it came back. No idea what happened.  
    I’ll handle this Violet, you take your three hour break. 
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • StrangefanStrangefan Frets: 5820
    @EricTheWeary I hope thats what happens here, thanks fellow midlander.
    1reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • StrangefanStrangefan Frets: 5820
    The fretboard is closing my connection???
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • DefaultMDefaultM Frets: 6724
    Exactly the same for me.

    'Safari cannot open the page because it could not establish a secure connection to the server'.
    0reaction image LOL 0reaction image Wow! 1reaction image Wisdom · Share on Twitter
  • StrangefanStrangefan Frets: 5820
    DefaultM said:
    Exactly the same for me.

    'Safari cannot open the page because it could not establish a secure connection to the server'.
    Seems like its a tfb issue then, admin are you around!?? @digitalscream ;
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • maharg101maharg101 Frets: 568
    edited October 2021
    Don't agree that it is necessarily a tfb issue if a small number of users experience the same symptoms. From here the page is served reliably on port 443 over TLS with a valid certificate. People having consistent bad results with different browsers on the same (mobile?) network connections smacks of connectivity / site blocking problems to me.
    This one goes to eleven
    Trading feedback here
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • maharg101maharg101 Frets: 568
    Any correlation in network providers @Strangefan @EricTheWeary @DefaultM ?
    This one goes to eleven
    Trading feedback here
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • StrangefanStrangefan Frets: 5820
    maharg101 said:
    Don't agree that it is necessarily a tfb issue if a small number of users experience the same symptoms. From here the page is served reliably on port 443 over TLS with a valid certificate. People having consistent bad results with different browsers on the same (mobile?) network connections smacks of connectivity / site blocking problems to me.




    www.thefretboard.co.uk unexpectedly closed the connection.

    Try:

    • Checking the connection
    ERR_CONNECTION_CLOSED


    That says to me its a site issue? 
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • DefaultMDefaultM Frets: 6724
    I'm on Three.
    0reaction image LOL 0reaction image Wow! 1reaction image Wisdom · Share on Twitter
  • EricTheWearyEricTheWeary Frets: 15603
    Virgin. 
    I’ll handle this Violet, you take your three hour break. 
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • maharg101maharg101 Frets: 568
    @Strangefan ERR_CONNECTION_CLOSED can occur for many reasons besides problems at the webserver. Can anyone experiencing the problem post the output of `curl -vvv https://thefretboard.co.uk/` ?
    This one goes to eleven
    Trading feedback here
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • StrangefanStrangefan Frets: 5820
    DefaultM said:
    I'm on Three.
    Me too..... 
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • StrangefanStrangefan Frets: 5820
    EricTheWeary said:
    Virgin. 
    No need for that he's only trying to help! 
    2reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • maharg101maharg101 Frets: 568
    https://pastebin.com/raw/yc6Jt52w - curl from here on Tesco mobile
    This one goes to eleven
    Trading feedback here
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • maharg101maharg101 Frets: 568
    One thing which could cause different "intermittent" issues could be clock drift. Normally phones get their time from the network. Could equally be a problem at the server end, but probably using NTP there. Always worth a check for this type of problem. The fact that the vast majority users are not seeing problems tends to point to the server being ok, but could potentially be either end...
    This one goes to eleven
    Trading feedback here
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • StrangefanStrangefan Frets: 5820
    maharg101 said:
    https://pastebin.com/raw/yc6Jt52w - curl from here on Tesco mobile
    Soooo ahem obviously I totally know what that all means but for the other guys who don't have that knowlege can you explain in leymans terms :D
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • StrangefanStrangefan Frets: 5820
    @maharg101 thanks for helping btw :) 
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • maharg101maharg101 Frets: 568
    Strangefan said:
    @maharg101 thanks for helping btw :) 
    No problem. I have probably been troubleshooting connectivity on the web for longer than most people on this site have been using it ;)
    This one goes to eleven
    Trading feedback here
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • maharg101maharg101 Frets: 568
    edited October 2021
    maharg101 said:
    https://pastebin.com/raw/yc6Jt52w - curl from here on Tesco mobile
    Soooo ahem obviously I totally know what that all means but for the other guys who don't have that knowlege can you explain in leymans terms D
    Sure. That's how the negotiation to upgrade to TLS (transport layer security, or "https") happens. Curl is a command line web-browsing tool often used to provide insight into what is happening under the hood. Running it in verbose mode (-vvv) gives you chapter and verse. For me it's working fine. The output from some device that's not working _might_ shed some light on why it's not working. 
    This one goes to eleven
    Trading feedback here
    0reaction image LOL 0reaction image Wow! 1reaction image Wisdom · Share on Twitter
  • maharg101maharg101 Frets: 568
    One Q for those experiencing problems - when did you last get updates on your device ?
    This one goes to eleven
    Trading feedback here
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • StrangefanStrangefan Frets: 5820
    maharg101 said:
    One Q for those experiencing problems - when did you last get updates on your device ?



    I had a security update Friday.....ooooh good point 
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • EricTheWearyEricTheWeary Frets: 15603
    maharg101 said:
    One Q for those experiencing problems - when did you last get updates on your device ?
    I don’t know but not that long ago so maybe a few days before my ‘outage.’ 
    It has changed my private browsing settings ( don’t ask) after updates before and that’s reset itself after a couple of days. 
    I’ll handle this Violet, you take your three hour break. 
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • maharg101maharg101 Frets: 568
    So if you've had recent updates, and applied them, and the time is correct on your device, then we've ruled out about 1% of the possible causes ;)

    Are admins running fail2ban or any such adaptive blocker ?
    Have network operators incorrectly configured some transparent proxy ?

    Android users could install f-droid / termux and run the curl command (see exact syntax in my earlier pastebin link) to help troubleshoot further.
    This one goes to eleven
    Trading feedback here
    0reaction image LOL 0reaction image Wow! 1reaction image Wisdom · Share on Twitter
  • digitalscreamdigitalscream Frets: 25239
    This sounds like a network problem. Virgin Mobile uses the Three cellular network...
    <space for hire>
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • digitalscreamdigitalscream Frets: 25239
    The most obvious explanation is that there's something about the SSL cert we're using (or a cert in the chain) which is tripping up on the Three network.

    I can verify that it's definitely working on EE and Vodafone.

    I can't imagine that the site itself is explicitly blocked by their network - we're just not big enough for them to take notice. In the absence of another explanation, I'm going with that. However, I can't offer a fix, because I'm not about to buy another (more expensive) certificate for such a small use case. Sorry :(
    <space for hire>
    1reaction image LOL 0reaction image Wow! 0reaction image Wisdom · Share on Twitter
  • maharg101maharg101 Frets: 568
    TLS negotiation is between the server and the end device (it is designed to prevent man-in-the-middle attacks), so hard to see that a new certificate would fix it. It's a mystery for sure. Very unlikely to be a problem on the server end given the small number of reports, and the common factor of mobile devices on mobile networks.

    If any affected fretboarders on Android could install f-droid / termux I'd be happy to talk them through providing more diagnostic information.
    This one goes to eleven
    Trading feedback here
    0reaction image LOL 0reaction image Wow! 1reaction image Wisdom · Share on Twitter
Sign In or Register to comment.