NFGD - New Faulty Guitar Day

TimmyO · December 2016

Well as you both bring it up : I made the 'mistake' of sitting down and playing it for an hour this morning. I came away from that session thinking that it is a far more balanced guitar sound wise than the amazing stuff I played at Intersound on Friday (which all gave up their sounds more readily for light finger style, but which didn't come across as balanced under a singer-style plectrum)

And then I also noted another minor 'fault' - the A note at 5th fret high E buzzes - I can't tell with naked eye whether that fret is a smudge low or the one above is a smudge high, but it's a thing.

So where does that leave me?
It's being collected tomorrow
It has 2 faults that are significant (to me)
Both are likely rectifiable
I'm more impressed with the guitar's sound now that I have been and played stuff of a similar/higher price

paul_c2 · December 2016

From the sounds of it, you want that make/model but repaired properly and 100% right - which is fair enough if you're buying it new. So, let this guitar be returned and rectified, you can always buy it back or a similar guitar.

Wazmeister · December 2016

I personally never buy anything with a 'story'.... there are 1000s of geetars out there which will meet your needs.

@Timmyo - imho, return it fully, walk away and source another guitar mate

ICBM · December 2016

TimmyO said:

Well as you both bring it up : I made the 'mistake' of sitting down and playing it for an hour this morning. I came away from that session thinking that it is a far more balanced guitar sound wise than the amazing stuff I played at Intersound on Friday (which all gave up their sounds more readily for light finger style, but which didn't come across as balanced under a singer-style plectrum)

And then I also noted another minor 'fault' - the A note at 5th fret high E buzzes - I can't tell with naked eye whether that fret is a smudge low or the one above is a smudge high, but it's a thing.

So where does that leave me?
It's being collected tomorrow
It has 2 faults that are significant (to me)
Both are likely rectifiable
I'm more impressed with the guitar's sound now that I have been and played stuff of a similar/higher price

In that case I would allow the shop to fix it on both counts and send it back to you, rather than getting a refund. They are certainly faults, but they are almost certainly easy to repair.

I have no association with the shop by the way. I just think it's daft to return/refund a guitar which is so good, for a couple of what are really very minor issues. And which you or the shop would never even have known about if the previous owner had had them repaired before selling it.

If it had been something new where you can get another identical product I'd be more inclined to return it, but guitars aren't usually like that. In my opinion the modern 'return culture' often ends up being taken to a conclusion where you end up worse off than simply having the problem fixed.

We aren't talking about something like a broken and repaired headstock, which permanently affects the value. If these two faults are put right the guitar will be worth exactly the same. If after they've had a chance to sort it out and you still aren't happy, you still have the option of a refund.

Just my opinion obviously.

Jimbro66 · December 2016

ICBM said:

TimmyO said:

Well as you both bring it up : I made the 'mistake' of sitting down and playing it for an hour this morning. I came away from that session thinking that it is a far more balanced guitar sound wise than the amazing stuff I played at Intersound on Friday (which all gave up their sounds more readily for light finger style, but which didn't come across as balanced under a singer-style plectrum)

And then I also noted another minor 'fault' - the A note at 5th fret high E buzzes - I can't tell with naked eye whether that fret is a smudge low or the one above is a smudge high, but it's a thing.

So where does that leave me?
It's being collected tomorrow
It has 2 faults that are significant (to me)
Both are likely rectifiable
I'm more impressed with the guitar's sound now that I have been and played stuff of a similar/higher price

In that case I would allow the shop to fix it on both counts and send it back to you, rather than getting a refund. They are certainly faults, but they are almost certainly easy to repair.

I have no association with the shop by the way. I just think it's daft to return/refund a guitar which is so good, for a couple of what are really very minor issues. And which you or the shop would never even have known about if the previous owner had had them repaired before selling it.

If it had been something new where you can get another identical product I'd be more inclined to return it, but guitars aren't usually like that. In my opinion the modern 'return culture' often ends up being taken to a conclusion where you end up worse off than simply having the problem fixed.

We aren't talking about something like a broken and repaired headstock, which permanently affects the value. If these two faults are put right the guitar will be worth exactly the same. If after they've had a chance to sort it out and you still aren't happy, you still have the option of a refund.

Just my opinion obviously.

This

Luckily you bought the guitar from a reputable shop with an owner who cares about his customers.

WezV · December 2016

I agree with ICBM

these faults are due to guitars being made of wood and having to cope with various climates. Things move. The bridge should be glued better, but it's likely it wasn't an obvious flaw until later.

neither problem is fatal or hard to fix

get them to fix it and make a decision based on the repaired guitar, not the faulty one.

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NFGD - New Faulty Guitar Day

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