Native Instruments contact? (mini rant)

joeyowen · September 2023

Has anyone had any joy contacting NI? It's getting a bit of a joke.

I've basically got some money with work to get some of their software, but I want to discuss their pricing/bundle options. We are eligible for some discounts according to their website, which says to contact them.

So far:

I used the contact form on the Isotope website, the form doesn't work.
The error says contact support@ .... so I email. I get a bounce back saying they don't use it anymore, use a form.
The new form doesn't work.
They are owned by NI, so I use their contact form, doesn't work at first, but eventually goes through.

My message was quite clear, that I would like to discuss the bundle pricing options with someone as I've been given some money to spend.

3 weeks later I get a reply:

"Thank you for reaching out to Native Instruments and sorry for the delay.

I did not find a registered product with [email] so can you please give us the correct username"

WTF... I clearly don't have any products which my email clearly says.

What do I do?

euan · September 2023

Try a general sales@ email?

AntonHunter · October 2023

Find their CEO on LinkedIn and email theirname@... that is sometimes the only way to break the cycle

monquixote · October 2023

Stop using NI products.

They are a total mess.

spark240 · October 2023

https://twitter.com/NI_News

DefaultM · October 2023

Sounds similar to plugin boutique. I upgraded a plugin that should work with my version of osx but now it won't work in Logic. I email them saying I've deleted and reinstalled ive gone through the trouble shooting.
Weeks later they send me a link to the troubleshooting guide and tell me to try delete and reinstall.

Snap · October 2023

monquixote said:

Stop using NI products.

They are a total mess.

I would disagree. I like the products a lot and find them easy to use

WafflesOnHorseback · October 2023

How's about asking for help here?

https://community.native-instruments.com/

GuyBoden · October 2023

I quite like some of the NI plugins, I've been using them for over 20 years, the packages are a good price for high quality samples.

Sorry to hear that you have had problems.

monquixote · October 2023

Snap said:

monquixote said:

Stop using NI products.

They are a total mess.

I would disagree. I like the products a lot and find them easy to use

They were state of the art about 20 years ago, but they've just let their software rot

I know so many people who have install and customer service horror stories that I just wouldn't bother when there are so many other great options these days.

They have been bought by a PE house so I expect the problems to get worse rather than better.

GoFish · October 2023

Coincedentaly, I received this today:

Hi GoFish,

I’m Joe from Native Instruments. I noticed you’re registered with us, but don’t seem to have downloaded any of our products yet. Would you like some help to get things up and running? If so, here’s a handy list of resources that I’ve found to be helpful for many people.

So they sent me an email basically directing me to their forum, support and download sites, but no actusl contact details.

Emp_Fab · October 2023

Do you absolutely have to use N.I. products ? Given that disgraceful performance they don't deserve your money. If I were in your shoes I would try to spend my money with a company that deserved it.

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Native Instruments contact? (mini rant)

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