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UNPLANNED DOWNTIME: 12th Oct 23:45

New amp day - damaged.

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ditchboyditchboy Frets: 186
edited September 2023 in Amps
Handwired Princeton 64 just arrived this morning, the plug socket was bent and cracked and there’s a big dent in the cabinet. Gutted. 
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Comments

  • maharg101maharg101 Frets: 568
    Ah, that's rubbish. Hope you can get it sorted.
    This one goes to eleven
    Trading feedback here
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  • ditchboyditchboy Frets: 186
    I hope so, before I ordered it I spoke to the retailer who said they had two in stock. I was getting the one that hadn’t been used in the shop. They checked it when they took delivery of it so it can only have happened in transit to me. 
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  • Fingers657Fingers657 Frets: 70
    Hate it when that shite happens.
    Hope you get a fast resolution.
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  • S56035S56035 Frets: 833
    If they offer you a full refund you should flame them on here. Horrible customer service.
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  • JonathangusJonathangus Frets: 4080
    S56035 said:
    If they offer you a full refund you should flame them on here. Horrible customer service.
    I must be missing something - why?
    Trading feedback | How to embed images using Imgur

    As for "when am I ready?"  You'll never be ready.  It works in reverse, you become ready by doing it.  - pmbomb


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  • GoldenEraGuitarsGoldenEraGuitars Frets: 8207
    tFB Trader
    Jonathangus said:
    S56035 said:
    If they offer you a full refund you should flame them on here. Horrible customer service.
    I must be missing something - why?
    I thought that too. Maybe there’s a typo? 
    • website - https://goldenera-guitars.co.uk/

    • Youtube - https://www.youtube.com/@Goldeneraguitars


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  • SupportactSupportact Frets: 665
    Think he's referring to a recent thread on here that got closed by the mods. 
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  • KittyfriskKittyfrisk Frets: 16332
    ^ I suspect it was meant as a sarcastic, humorous aside, aimed at a recent thread on here about a pedal not being as described.

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  • tekbowtekbow Frets: 1569
    GoldenEraGuitars said:
    Jonathangus said:
    S56035 said:
    If they offer you a full refund you should flame them on here. Horrible customer service.
    I must be missing something - why?
    I thought that too. Maybe there’s a typo? 

    There was a previous thread where this appeared to have happened (for a different item).

    It may become a running joke I suppose.

    I actually chuckled, it must be said, but prob best to consign the event to history
    Feedback Thread:


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  • GoldenEraGuitarsGoldenEraGuitars Frets: 8207
    tFB Trader
    Supportact said:
    Think he's referring to a recent thread on here that got closed by the mods. 
    Yip, it’s just clicked. It’s been a long day, I wasn’t thinking straight!
    • website - https://goldenera-guitars.co.uk/

    • Youtube - https://www.youtube.com/@Goldeneraguitars


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  • JonathangusJonathangus Frets: 4080
    Ah, yes.  Makes sense now.
    Trading feedback | How to embed images using Imgur

    As for "when am I ready?"  You'll never be ready.  It works in reverse, you become ready by doing it.  - pmbomb


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  • ditchboyditchboy Frets: 186
    Not the retailers fault tbf, they inspected it before leaving the shop. It’s obviously a heavy handed delivery driver who’s at fault. They have already arranged collection and I have ordered the same model elsewhere. 
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  • danishbacondanishbacon Frets: 2588
    ditchboy said:
    Not the retailers fault tbf, they inspected it before leaving the shop. It’s obviously a heavy handed delivery driver who’s at fault. They have already arranged collection and I have ordered the same model elsewhere. 
    Maybe not even the driver. Parcels often navigate a network of mechanically driven conveyors. If you watch footage of some distribution hubs that load onto lorries, you can see the conveyors are offer a few feet off the ground and don’t necessarily have guardrails, meaning parcels can and do fall from height. 
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  • ditchboyditchboy Frets: 186
    You might well be right, one of the plug pins on the kettle lead was also bent which would take a significant hit to do that. Never mind I’ll try again. 
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  • ditchboyditchboy Frets: 186
    New one has arrived, minus the footswitch and a kettle lead which is extremely short.  :o
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  • nero1701nero1701 Frets: 770
    ditchboy said:
    New one has arrived, minus the footswitch and a kettle lead which is extremely short.  :o
    back on the phone
    My Trading Feedback

    "If it smells like shit...It is probably shit"
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  • YorkieYorkie Frets: 934
    edited September 2023
    ditchboy said:
    New one has arrived, minus the footswitch and a kettle lead which is extremely short.  o
    WTF? Are we still in lockdown or something like that?
    Adopted northerner with Asperger syndrome. I sometimes struggle with empathy and sarcasm – please bear with me.   
    My trading feedback: https://www.thefretboard.co.uk/discussion/210335/yorkie

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  • ditchboyditchboy Frets: 186
    Yorkie said:
    ditchboy said:
    New one has arrived, minus the footswitch and a kettle lead which is extremely short.  o
    WTF? Are we still in lockdown or something like that?
    Do you mean buying online? 
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  • ditchboyditchboy Frets: 186
    nero1701 said:
    ditchboy said:
    New one has arrived, minus the footswitch and a kettle lead which is extremely short.  :o
    back on the phone
    Yeah they are resolving it, the amp itself is superb.  =)
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  • YorkieYorkie Frets: 934
    edited September 2023
    ditchboy said:
    Yorkie said:
    ditchboy said:
    New one has arrived, minus the footswitch and a kettle lead which is extremely short.  o
    WTF? Are we still in lockdown or something like that?
    Do you mean buying online? 
    No, I mean QC wise. Buying stuff in COVID times used to be like this. My wife bought me a guitar in 2020 and it wasn’t until three guitars later that I had something 100% fault-free… and then that last one developed a crack on the fretboard. 

    I’ve been following this thread since you started it, quietly hoping things work out for you in the end because I HATE, HATE, HATE having issues every time I buy new (vs zero issues on our classifieds) and this has allowed me to experience empathy and I seriously don’t know what to do with it. How do folks cope? 

    Jon
    Adopted northerner with Asperger syndrome. I sometimes struggle with empathy and sarcasm – please bear with me.   
    My trading feedback: https://www.thefretboard.co.uk/discussion/210335/yorkie

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  • ditchboyditchboy Frets: 186
    edited September 2023
    Yorkie said:
    ditchboy said:
    Yorkie said:
    ditchboy said:
    New one has arrived, minus the footswitch and a kettle lead which is extremely short.  o
    WTF? Are we still in lockdown or something like that?
    Do you mean buying online? 
    No, I mean QC wise. Buying stuff in COVID times used to be like this. My wife bought me a guitar in 2020 and it wasn’t until three guitars later that I had something 100% fault-free… and then that last one developed a crack on the fretboard. 

    I’ve been following this thread since you started it, quietly hoping things work out for you in the end because I HATE, HATE, HATE having issues every time I buy new (vs zero issues on our classifieds) and this has allowed me to experience empathy and I seriously don’t know what to do with it. How do folks cope? 

    Jon
    Got you! I’d much rather have gone and picked it up in person but A - there’s none in stock anywhere close to me and B - I don’t have time to take a day out for that kind of thing. This was on the back of my first purchase of a TK falcon grande which had a broken attenuator upon arrival. It’s frustrating for sure but thankfully the service I’ve received has been impeccable every time. I can imagine buying something then it developing a fault later on is more of a pain to deal with. A happy ending here as the amp is everything I hoped it would be it just took me a while to get there. Now if you ever see it in the classifieds you have permission to slap me. 
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