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EDIT: there's a good tech in your area...well 3, actually.
Now you've got his attention, ask for some progress photos.
+/- Why don't you give tFB the name and get others experience of them. Then you would be better guided on how to act?
This is a commercial contract verbal or not.
I'm in Buxton if I can help at all, I have a good network over here
Can the other three do neck resets? Well only one of them has worked on guitars I've had, and he's pretty good (I've PM'd his whereabouts to @Choivert), the other two get good recommendations on here.
I believe he is a talented luthier but perhaps needs to grow into the business management/communication part of his job.
As you say, it would've been nice to be kept updated rather than having to *wonder* how the work is going.