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You could get around it by reversing the hot and ground connections on both pickups (so they remain in phase) which will make the polepiece grounded instead of hot, but if the bass is new that’s not really your problem.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Just because I don't care, doesn't mean I don't understand." - Homer Simpson
The problem is that if you send it back and it’s not doing it at the time they test it, they’ll think it isn’t faulty. Best to take a video showing the problem, if you can get it to do it again!
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Just because I don't care, doesn't mean I don't understand." - Homer Simpson