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UNPLANNED DOWNTIME: 12th Oct 23:45

Near miss with Hercules wall hanger

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DiscoStuDiscoStu Frets: 5261
in Guitar
I hung a guitar up last night and it almost fell off the Hercules wall hanger. The hanger bit is loose and flopping, further inspection reveals the metal support tube has failed and is now in 2 bits.
I fitted it 3 years ago.
Anyone else had this happen?

https://i.imgur.com/0qodkYg.jpg

Trading feedback: http://thefretboard.co.uk/discussion/57612/discostu#latest
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  • guitars4youguitars4you Frets: 12794
    tFB Trader
    Not good I agree - But I have loads of Hercules brackets on the shop wall - Have done so for over 15 years and not had any issues - So hopefully a one off
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  • bazxkrbazxkr Frets: 590
    Wow, wouldn't expect a short metal tube like that to shear.....sure you not been hanging the kids on it when they are naughty as they are handy for that 

    Glad you didn't get a casualty because of it, my opinion of Hercules of late has gone down what with 3 stands having the plastic adjuster melt and then disentegrate and their CS didn't even respond to my email
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  • TINMAN82TINMAN82 Frets: 1844
    Wow. I have two of those up. Always assumed if they failed it would be at the fixation to the plasterboard (I’ve gone into the studs though).

    Ive found their customer service good. They replaced the hanging yolk part at the top of one of my guitar stands free of charge (after several years) as the foam developed a dip down to metal.
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  • DiscoStuDiscoStu Frets: 5261
    Do you think Hercules would replace it? I can't find any warranty info on them.
    Trading feedback: http://thefretboard.co.uk/discussion/57612/discostu#latest
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  • HenrytwangHenrytwang Frets: 453
    That’s a bit of a shocker, I’ve always regarded Hercules stuff as the best there is and own quite a few of their stands and wall hangers. I guess that it’s probably a one off, ( fingers crossed ).
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  • thegummythegummy Frets: 4382
    I used to have all my guitars on them until I found a couple coming off the wall but it was the screws coming loose from the brick rather than the actual hanger breaking.

    I just go by the idea that any kind of stand or holder could fail so would rather a guitar toppled over from being upright to it falling from 4 feet high.

    Only one I have hanging now is my Squier from when I was 12 which I solely have as a keepsake.
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  • HattigolHattigol Frets: 8170
    Forget your horror films. Forget your supernatural scary tales.

    That right there is the SCARIEST THING I HAVE EVER SEEN.
    "Anybody can play. The note is only 20%. The attitude of the motherf*cker who plays it is  80%" - Miles Davis
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  • AlterlifesonAlterlifeson Frets: 445
    Blimey, that was close! I no longer have any hangers but stuck with Hercules floor stands as they are widely regarded as the best of the bunch. I wonder what their position would have been if the worst had happened. 
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  • thegummythegummy Frets: 4382
    Alterlifeson said:
    Blimey, that was close! I no longer have any hangers but stuck with Hercules floor stands as they are widely regarded as the best of the bunch. I wonder what their position would have been if the worst had happened. 
    If this is the one-off freak incident it seems then it would surely be good business for them to replace a damaged guitar.

    Would do so much for sales giving the confidence that they'll almost definitely never break and in the freak occasion it does they've got you covered anyway.

    Mind you, maybe that would open up a lot of fraudulent claims. The liars and cheats always spoil it for the rest.
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  • maltingsaudiomaltingsaudio Frets: 2910
    I’d message Hercules on their fb page and would expect an answer.   Very surprised at this but organic matter happens!
    you sure there isn’t an outside influence here? Kids hanging off or very overweight Les Paul
    www.maltingsaudio.co.uk
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  • DiscoStuDiscoStu Frets: 5261
    The guitar that was on it was 6.4lbs, a Godin Radiator.
    The Hercules site states a maximum load of 15.4lbs, so it wasn't even at half load.
    Trading feedback: http://thefretboard.co.uk/discussion/57612/discostu#latest
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  • DiscoStuDiscoStu Frets: 5261
    No kids, @maltingsaudio ;
    Trading feedback: http://thefretboard.co.uk/discussion/57612/discostu#latest
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  • FortheloveofguitarFortheloveofguitar Frets: 4108
    That’s happened to one of mine before. Exact same break point 
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  • DiscoStuDiscoStu Frets: 5261
    Fortheloveofguitar said:
    That’s happened to one of mine before. Exact same break point 
    Did it now? So not the one-off I'd hoped for...
    Trading feedback: http://thefretboard.co.uk/discussion/57612/discostu#latest
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  • digitalkettledigitalkettle Frets: 2587
    DiscoStu said:
    Fortheloveofguitar said:
    That’s happened to one of mine before. Exact same break point 
    Did it now? So not the one-off I'd hoped for...
    As @maltingsaudio suggested, I'd definitely email them with a pic. I'd expect a replacement and a 'thank you' for giving them a product improvement angle.
    SoundCloud - Transcriptions - Trading Feedback
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  • DiscoStuDiscoStu Frets: 5261
    I've emailed their support and sent a pic via Facebook
    Trading feedback: http://thefretboard.co.uk/discussion/57612/discostu#latest
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  • dariusdarius Frets: 592
    If anyone has some of these AND young kids watch out for my particular experience of failure mode:
    Small helpful child reaches up to base of guitar and pushes upwards to helpfully get guitar for dad. Gates open and guitar swan dives over small child and lands neck down, comes to rest in two pieces. 

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  • MooseAbootMooseAboot Frets: 7
    I had hercules unexpectedly replace a head on a 10 year old stand.  It was only missing half a rivet.  Dealt with the UK distributor.  Great service.
    kudos to your wall fixing skills that the metal tube broke first!
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  • DiscoStuDiscoStu Frets: 5261
    MooseAboot said:
    I had hercules unexpectedly replace a head on a 10 year old stand.  It was only missing half a rivet.  Dealt with the UK distributor.  Great service.
    kudos to your wall fixing skills that the metal tube broke first!
    Sounds promising re: replacement!
    I fitted these using red 18mm GripIt fixings. SOLID.
    Trading feedback: http://thefretboard.co.uk/discussion/57612/discostu#latest
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  • Philly_QPhilly_Q Frets: 20197
    darius said:
    If anyone has some of these AND young kids watch out for my particular experience of failure mode:
    Small helpful child reaches up to base of guitar and pushes upwards to helpfully get guitar for dad. Gates open and guitar swan dives over small child and lands neck down, comes to rest in two pieces. 
    That's bad on multiple levels.  Sorry to hear about your guitar, and I hope it didn't give your small child too much of a fright.
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  • mrkbmrkb Frets: 5594
    Philly_Q said:
    darius said:
    If anyone has some of these AND young kids watch out for my particular experience of failure mode:
    Small helpful child reaches up to base of guitar and pushes upwards to helpfully get guitar for dad. Gates open and guitar swan dives over small child and lands neck down, comes to rest in two pieces. 
    That's bad on multiple levels.  Sorry to hear about your guitar, and I hope it didn't give your small child too much of a fright.
    Thats why they make these now, not for theft security, but child protection:-

    http://www.herculesstands.co.uk/p/ags-lock-and-keys
    Karma......
    Ebay mark7777_1
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  • RebarRebar Frets: 130
    DiscoStu said:
    I hung a guitar up last night and it almost fell off the Hercules wall hanger. The hanger bit is loose and flopping, further inspection reveals the metal support tube has failed and is now in 2 bits.
    I fitted it 3 years ago.
    Anyone else had this happen?

    https://i.imgur.com/0qodkYg.jpg

    I think that may have occurred due to the development of a fatigue crack. If so, it wouldn't have had to reach the maximum safe load capacity in order to fail. Either way, very concerning for the safety (and value) of what it had to support. 
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  • DiscoStuDiscoStu Frets: 5261
    And.... Another one gone.

    https://imgur.com/a/4SmcGof

    Trading feedback: http://thefretboard.co.uk/discussion/57612/discostu#latest
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  • sev112sev112 Frets: 2457
    DiscoStu said:
    And.... Another one gone.

    https://imgur.com/a/4SmcGof

    Wow!  Off to check mine, I’ve got a bass and a jumbo hanging from them, which sit above a triple floor stand ...
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  • DiscoStuDiscoStu Frets: 5261
    This second one to fail was holding my Yamaha SA503 TVL, which weighs 8.8lbs.
    Not good. Not good at all.
    Trading feedback: http://thefretboard.co.uk/discussion/57612/discostu#latest
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  • usedtobeusedtobe Frets: 3841
    That’s really bad!
     so if you fancy a reissue of a guitar they never made in a colour they never used then it probably isn't too overpriced.

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  • ICBMICBM Frets: 69426
    I could be wrong, but looking at the broken ends of the metal, that seems to be some sort of cheap alloy casting, not a steel tube. That's a bit worrying, even if it breaking doesn't allow the guitar to fall out of the hanger completely.

    "Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski

    "Just because I don't care, doesn't mean I don't understand." - Homer Simpson

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  • imalrightjackimalrightjack Frets: 3503
    I had a near-miss with my a custom-built HJ Williams guitar. Found my Hercules hanger hanging off the wall! It survived - and it was the plaster that was the problem, not the hanger. Much scariness anyway. 
    Trading feedback info here

    My band, Red For Dissent
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  • LegionreturnsLegionreturns Frets: 7962
    How certain are you that they're actually Hercules hangers? I'm absolutely certain that they must be subject to fakes the same  as any other successful brand? Did you buy them from a reputable dealer? 

    My Trading Feedback    |    You Bring The Band

    Just because you're paranoid, don't mean they're not after you
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  • DiscoStuDiscoStu Frets: 5261
    I bought 5 of these hangers directly from Amazon in Dec 2017, two of which have failed this year holding less than the quoted maximum load.

    Clicking on the seller link from the original confirmation emails now comes up as 'Stargoat Musical Services Ltd' in Banbury, Oxfordshire.

    When I contacted Hercules (US) about the initial failure directly, they didn't want to know.
    Trading feedback: http://thefretboard.co.uk/discussion/57612/discostu#latest
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