UNPLANNED DOWNTIME: 12th Oct 23:45
Experience of stringbusters.com
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Hi,
I had been a loyal customer of stringbusters.com, based in Barnstaple for many years and had never had a problem, until recently.
I ordered over £80 worth of strings in May. They said they were all in stock, but a few days later when my order arrived, a 10 pack of strings , value £52 wasn't included, only a note to say they would follow.
Stringbusters had taken the full amount from my paypal account. The strings never did arrive, so I asked for a refund, which didn't happen despite numerous emails and phone calls, which were never answered. I then found lots of recent reviews from customers telling of similar experiences on sitejabber review site.
I have just got my money back from paypal after having to open a dispute.
Stringbusters have still never got back to me. Obviously, I will never try to order anything else from them, ever.
Just felt I had to tell this story. Mark.
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Comments
Title changed. There are usually at least two sides to every dispute with a supplier.
Comments are invited from other stringbusters customers. Let’s have the good and the bad, but keep it constructive. We’re here to support and improve the guitar industry, not show how antagonistic we can be.
Now if one of our regular contributors had something to say we would pay attention.
(formerly miserneil)
Not quite how it works. Retailers don’t take money from your account, you send it to them.
Rift Amplification
Brackley, Northamptonshire
www.riftamps.co.uk
I too have only ever had quality service from them in the past, going back over many years. So I was very surprised when what I have accurately described in my post happened recently. I emailed them many times and tried calling. no one ever answers. try it yourself. Go on place an order to see what will happen. as to paying with paypal. you authorise paypal to let the retailer have the amount don't you ? I certainly didn't "send" it in the post .I have a copy of the paypal dispute with them with me. It says we find in your favour and I, well it's my partner's account, have been refunded the money they took. Although I am new to posting on this site, I am a real person. If you go on youtube and search mark allen busker, you might find several videos of me, looking rather like the 50 something year old old hippy that I am, playing my strat on the street which is how I earn my living. Anyone who knows me, knows I wouldn't make up something like this.
I would welcome a reply from stringbusters to see what they have to say to justify the terrible service I have described in my post. If I am proved to be lying about this, I will donate £100 to a worthwhile charity.
I was only trying to let others know.
Have used Stringbusters since 2011, so ordered without thinking about it. Money was sent to them and then nothing. Searched around and found worrying comments from other customers on Facebook. Chased the order with SB but heard nothing back. After another week of silence I filed a dispute with Paypal, which involved them asking SB for comment (which they never got) and eventually got my money back from Paypal.
It certainly feels like Stringbusters are "gone" and just haven't taken their site or Paypal account down :-(