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Comments
Its worth seeing if it simply needs a tap-in but I believe taylor glue in frets.
As its a warranty issue I would take it back and agree the time and say you want it done whilst you wait.
I’m 99% sure it’s the 16th fret being high in some places. I don’t have a proper fret rocker but used a credit card and identified rocking on the 16th fret and a very tiny amount on the 17th.
A four hour round trip this time of the year to get it fixed isn’t something I’ve really got time for.
Unless anyone knows a place in the West Midlands that could sort it for a reasonable cost?
Given the distance I would see if they will authorise a third party repair and meet the cost - though do bear in mind they aren’t obliged to.