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UNPLANNED DOWNTIME: 12th Oct 23:45

BROKEN CASE LATCH

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MellishMellish Frets: 945
in Acoustics
Massive :+1: for GG Birmingham. 

A latch on the Gibson Dove Original case broke within days of getting it it home. I contacted them and they offered a straight swap - same model case.

As if that wasn't enough, they are paying shipping costs of the new case and the broken case back to them. 

Cheers Glen, thanks mate :) 
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Comments

  • KittyfriskKittyfrisk Frets: 16332
    Great service indeed from GG, but it sounds like more yet more poor quality control from Gibson.
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  • ICBMICBM Frets: 69426
    Mellish said:

    A latch on the Gibson Dove Original case broke within days of getting it it home. I contacted them and they offered a straight swap - same model case.
    ... yeah, but then it won't be the original case for the guitar.






    :)

    I have actually heard of someone rejecting an expensive PRS for that reason. The shop had offered to swap an identical case from a different example of the same model for his very slightly damaged one, and the buyer rejected the whole package because it "wouldn't be the original case".

    Kittyfrisk said:
    Great service indeed from GG, but it sounds like more yet more poor quality control from Gibson.
    Gibson don't make the cases, they buy them in - just for once, this can't be blamed on them!

    "Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski

    "Just because I don't care, doesn't mean I don't understand." - Homer Simpson

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  • MellishMellish Frets: 945
    I just wanted the exact same case with all the latches working :). Thanks to GG I'll have that tomorrow.

    Free, too. Can't be bad. Just thought this from GG Birmingham deserved a shout :) 
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  • KittyfriskKittyfrisk Frets: 16332

    Kittyfrisk said:
    Great service indeed from GG, but it sounds like more yet more poor quality control from Gibson.
    Gibson don't make the cases, they buy them in - just for once, this can't be blamed on them!
    True, I believe it's usually TKL but given that Gibson put their name on them with a large logo, I reckon my comment about quality control can still apply ;)
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  • MellishMellish Frets: 945
    I just wanted a case that does what it should, you know? 

    Yes, it bust but so can anything and a replacement will do me just fine :) 




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  • SoupmanSoupman Frets: 172
    Great outcome as far as I can see - Paid shipping costs even!  =)
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  • MellishMellish Frets: 945
    edited May 2022
    @Soupman ; yeah, what's not to like?  
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  • guitarjack66guitarjack66 Frets: 1397
    Good on them. I think its only fair that we should highlight the good examples of things alongside the bad ones.
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