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need to measure it really - use a steel rule from the frets and look under the string http://www.fretnotguitarrepair.com/repair/acoustic-guitar/action.php
if it were high, and the neck relief was ok, and the nut is OK, then here's how you do it
http://www.acousticguitar.com/How-To/Checking-and-Adjusting-Saddle-Height
but if you over do it, you have to make a shim
If you have any doubts at all about your likelihood of succeeding, take it to an expert
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Just because I don't care, doesn't mean I don't understand." - Homer Simpson
If you bought it from Richard, all their guitars receive a pro set-up before they are sent out.
Might be worth giving him a call if you aren't happy.
I bought an acoustic from there a few years ago, and it was perfectly set up when I received it
Also ICBM said "Remember that acoustics must always have a higher action than electrics though, since for the top to vibrate - which moves the bridge up and down - there must always be more space under the strings or they'll hit the frets when the bridge is at its lowest point. You will also find that the tone on an acoustic starts to suffer before the point of obvious string rattle if you lower the action below the 'sweet spot', whereas electrics don't so much."
Which is also very true. You say this is your first acoustic, It won't play like an electric of course but it should be playable without pulling onto the frets and being out of tune up the neck. It's difficult to judge the action at the 12th but it looks a little greater than the string gauge. Talk to Richard first.
I measured the action with a steel ruler at the 12th and it's ~3mm which seems to be fairly normal.
I think it was just a case of not being use to an acoustic after only having electrics in the past. I've been playing it the last few days and been having a blast.
Wrong:
Right: