Query failed: connection to localhost:9312 failed (errno=111, msg=Connection refused). Excellent customer service from D'Addario.... - Acoustics Discussions on The Fretboard
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UNPLANNED DOWNTIME: 12th Oct 23:45

Excellent customer service from D'Addario....

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LewyLewy Frets: 3795
in Acoustics
So I was restringing a guitar the other night, opened the last set of a 3 pack of EJ17s I'd had for ages only to find it had two 3rd strings and no 4th.

I'd had them so long I couldn't remember where I'd got them from so going to the retailer was likely to be a big hassle. PM'd @Adji on here, he responded very quickly and today a replacement 4th string arrived, along with a full set of EJ17s.

Happy customer! Thanks Adji and D'addario.

L
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Comments

  • Winny_PoohWinny_Pooh Frets: 7202
    Nice
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  • richardhomerrichardhomer Frets: 24339
    That's excellent.

    I've restrung my 'slide' Strat with a nice new set of D'Addarios today. The set I took off had done well lasting since 2001....
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  • Moe_ZambeekMoe_Zambeek Frets: 3238
    Good stuff.
    Feedback thread here: https://www.thefretboard.co.uk/discussion/60727/
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  • AdjiAdji Frets: 142
    tFB Trader
    My pleasure man. Sorry for the inconvenience in the first place!
    We make over 700,000 strings per day, and I'm pleased to say instances like these are few and far between.

    ____________________
    www.adamironside.com
    www.youtube.com/Adji87
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